The business world is packed with diverse personalities and lots of stress. Difficult people and workplace bullies turn the workplace into a liability bomb for employers. Knowing how to assimilate difficult people into work groups is necessary for harmony at work. Understanding workplace bullying and how to defend yourself and your employees from it is crucial for professional and organizational survival. Participants leave this seminar with skills and strategies for communicating more effectively with difficult people and defending themselves and others from abuse.
Objectives
- Understand difference between "difficult" and "abusive" behaviors
- Identify elements that create hostile workplaces
- Develop strategies to prevent bullying
- Practice strategies to handle difficult people
- Learn how to protect yourself and others
Methods:
Interactive discussion, individual and group exercises, role playing
Course Length:
2 hours, half-day and full-day
Parke-Davis Pharmaceutical Research
"Robert was enthusiastic and kept the audience's attention... He also used humor in a positive way to reinforce the points he was making. He interacts very well with the audience and tailors the presentation to their needs. All participants rated the seminar speaker as 'excellent' the same scale. He is enthusiastic, motivating, humorous and sensitive to the audience's needs."
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